Refund and Returns Policy

We want you to feel confident working with Beersheba Well. This page explains, in plain language, how refunds and cancellations work for the different things we sell: the masterclass and digital resources, and custom website / systems work.

Digital products (masterclass, guides, templates)

Our masterclass, guides and other digital resources are delivered instantly once payment is confirmed — you get access to the material right away. Because of this instant access, digital products are generally treated as non-refundable once they have been delivered or accessed, in line with standard practice for digital goods.

If you believe you were charged in error, were unable to access the material you purchased, or something about your order looks wrong, contact us and we will look into it and make it right.

Custom service work (websites, AI systems, ongoing packages)

For custom work — building a website, setting up systems, or ongoing packages — refund eligibility depends on how much work has already been carried out:

• If you cancel before we have started work on your project, we will refund what you have paid, less any payment-processing fees already incurred.
• Once work has started, you are paying for time and resources already committed on your behalf. In that case a refund, if any, is generally limited to the portion of the project not yet delivered, assessed on a case-by-case basis.
• Work that has been completed and delivered (a finished site, a completed setup, a delivered milestone) is not refundable.

These specific terms can also be set out in a written proposal or agreement for your project — where we have agreed something different in writing, that agreement applies.

How payments and refunds are processed

All payments on this site are processed securely by Stripe. We never see or store your full card details. Where a refund is approved, it is issued back to the original payment method through Stripe; the time it takes to appear on your statement depends on Stripe’s and your bank’s own processing schedules, which are outside our control.

Order cancellations

If you need to cancel or change an order, contact us as soon as possible. We will always try to help, but once a digital product has been accessed or work on a custom project has begun, the terms above apply.

How to request a refund

Email us at beersheba.well@gmail.com with your order details and the reason for your request. We aim to respond within a few business days.

Changes to this policy

We may update this policy from time to time as our offers or processes change. The “Last updated” date at the top of this page shows when it was last revised.

Contact us

Questions about a refund, return or cancellation? Reach us at beersheba.well@gmail.com.